Month: September 2022

We were trying to understand the normal reaction of a person when they receive an unexpected gift and for majority of us it was of a pleasant surprise! That discovery full of insight helped us in creating our new logo with tagline of SPARKET Corporate Gifts for pleasant surprises!

Over the years, internally it has become an acid test for us on all parameters of our interactions with employees, customers, vendors, and partners.  We need to ask a simple question when interacting internally or with outside world if our action has created pleasant or unpleasant experience for them as objective remains to somehow turn it to pleasant for all involved. We can go on harping about our USP as variety of products, reliability of strictly delivering only what you have approved and consistency of your experience with us but the true acid test is, have we made you and your team pleasantly surprised after each and every interaction? We have tried to continue the journey with the intention to live up to the guiding principle of ‘for pleasant surprises’! Read More

Telecalls have increased multi folds with untrained voices fumbling or keeping quiet preferring you to cut their call. On your encouragement, they muttered the courage to ask for requirements for the loans or insurance coverage and happy to finish the call on hearing ‘no requirement’. Much better experience than mechanical trained voices trying to forcibly convince resulting in further irritating the receiver.

This routine job can be made more enjoyable for the caller too by rewarding them for every YES by encouraging them to increase the number of calls per hour when they are in the FLOW and by discouraging them to waste time on NOT INTERESTED and getting disheartened. Read More